# Privacy Policy, Terms of Service and iOS EULA | ZeroStake > Read how ZeroStake collects and protects your data. See the terms for the paper trading app, Pro plans, purchases and refunds, and the iOS EULA for iPhone. URL: https://zerostake.app/privacy/ Updated: 2026-10-08 Privacy, Terms & Refunds ## Privacy & Terms. **All sections** ### Privacy Policy Last Updated: October 2026 Your privacy matters to us. **ZeroStake** ("we", "our", or "us") is a virtual trading application built for learning and practice. This policy explains what information we collect, how we use it, and how we keep it safe. We aim to be straightforward: no surprises. #### 1\. Nature of the App ZeroStake is a **virtual trading platform**. Everything in the app (trades, funds, portfolios, profits, and losses) is simulated. **No real money is involved, traded, or at risk.** Think of it as a safe space to learn and experiment with trading. #### 2\. Information We Collect We only collect what we need to make the app work well for you: - **Account Information:** What your sign-in provider shares with us, such as your name, email address, profile picture and account identifier, to create and manage your account. - **Device and Connection Details:** Technical details such as your device model, operating system, app version, IP address and crash reports. These help us run the App, keep your account secure, stop misuse and fix problems. - **Usage Patterns:** General information about how the app is used, such as screens visited and in-app interactions, to help us understand what works well and improve the overall experience. - **Virtual Trading Data:** Your simulated portfolio, orders, and positions: this is what makes the app work for you. - **Subscription Status:** Whether you're on the free or Pro plan, so we can provide you the right experience. - **Purchase Information:** The plan you bought, its order ID, and its renewal or expiry status, as confirmed by the app store, or by Razorpay for a purchase on zerostake.app. We never receive your card or bank details. - **Website Purchase Check:** When you buy Pro on zerostake.app, you paste the email and the UID of your account from the App. We use them once, to find your account. The page also gives the email to Razorpay Checkout to fill in the payment form. We keep the account's email with the purchase. We do not store the UID you paste. With the purchase, we also keep the link's campaign tags, the page that sent you and a site visitor ID. - **Support Conversations:** The messages, screenshots, screen recordings and other files you send us through Tools > Contact Support or by email, together with your name, email address and account identifier, so we can answer you. We do not access your contacts, SMS, call logs, microphone, camera or precise location. We access your photos only when you choose a file to send to support. #### 3\. How We Use Your Information Everything we collect has a clear purpose: - To provide and maintain the virtual trading experience. - To sign you in and support your data across devices when you back up before switching devices. - To send you helpful notifications, like when your orders execute. - To process Pro purchases securely, in the App and on zerostake.app. - To back up and restore your data when you use Backup Now. - To analyze app usage patterns, diagnose issues, and continuously improve app quality and performance. - To show ads if you're on the free plan. - To answer your support requests and keep a record of each conversation. - To enforce our Terms of Service, protect our users and team from abuse, threats and fraud, and meet our legal obligations. We do not send promotional emails. We send you an email only to answer a support request you started. #### 4\. Third-Party Services We work with trusted services to keep the app running: - **Google Firebase:** For signing you in, sending notifications, understanding app usage, and managing settings. - **Google Play Store and App Store:** For processing Pro purchases inside the app. - **Razorpay:** For processing Pro payments on zerostake.app. We receive the purchase details, never your card or bank details. - **Advertising Partners:** To show ads in the free version. Pro users enjoy an ad-free experience. These partners may use device or advertising identifiers to show and measure ads, subject to their own privacy policies and your device settings. - **Cloudflare:** For hosting and delivering content quickly and reliably. Each of these services has their own privacy practices. We encourage you to review their policies if you'd like to learn more. Some of these services may store or process data on servers outside India. Support conversations and some app usage data are stored on our own systems, not shared with an outside support provider. We do not sell your personal data. ##### When We Share Data for Legal Reasons We may share your personal data with the police, courts, regulators or other relevant authorities, or with our legal advisers, when: - the law, a court order or a lawful request from a government authority requires it; - we report conduct that we believe may be an offence, such as threats of violence, extortion or fraud, including conduct in support conversations; or - we need it to start, enforce or defend a legal claim, including a claim about a breach of our Terms of Service. In these cases we may share your account details, your Virtual Trading Data, your purchase information, your support conversations and related records. We share only what is relevant to the matter. #### 5\. Data Security We take your data seriously. Backups you create through the app are encrypted, and we use reasonable technical and organizational safeguards to protect your information. Backups are not created automatically. If you want a recoverable copy of your data, you must use the Backup Now button in the Tools section. While no system is perfect, we do our best to keep your data safe. #### 6\. Data Retention We keep your data for as long as your account is active, and we delete it when you ask us to. After that, we keep only: - security and activity logs, for one year or longer if the law requires it, to detect and investigate misuse; - data we need for a legal claim, a report to authorities or an investigation that is still open, until that matter ends; - the records of your purchases on zerostake.app that tax and accounting law tells us to keep; - statistics that cannot identify you. Google Play, the App Store and Razorpay keep their own records of your purchases under their own policies. We cannot delete those records. #### 7\. Your Choices You're always in control: - You can ask us for a summary of the personal data we hold about you and who we shared it with. - You can ask us to correct, complete or update your personal data. - You can delete your account from **Tools > Delete Account**. This permanently deletes your cloud backups and the app data on your device. To also delete your sign-in account, support conversations and other data we hold, email our [Grievance Officer](https://zerostake.app/privacy/#grievance-officer) from the email address linked to your account. - If you have Pro, deleting your account does not cancel your subscription. Cancel it first, as described in [How to Cancel](https://zerostake.app/privacy/#pr-how-to-cancel). - You can withdraw your consent at any time. This does not affect processing that happened before. Some features may stop working without the related data. - You can name another person to use these rights for you if you die or become unable to act. - You can turn off push notifications from your device settings. - You can clear your app data from within the app's settings. To use any of these rights or to make a complaint about your data, contact our [Grievance Officer](https://zerostake.app/privacy/#grievance-officer). If you are not satisfied with our answer, you can complain to the Data Protection Board of India. #### 8\. Children's Privacy ZeroStake is intended only for users who are **18 years of age or older**. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided personal information, contact us and we will delete it. #### 9\. Changes to This Policy We may update this Privacy Policy from time to time. When we do, we'll update the "Last Updated" date at the top. We encourage you to check back occasionally. #### 10\. Questions? If you have any questions or concerns about your privacy, we're happy to help. Reach out to us at: [support@zerostake.in](mailto:support@zerostake.in) ### Terms of Service Last Updated: October 2026 Welcome to **ZeroStake**. By downloading, installing, or using the app, you agree to these Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please do not use the app. **iOS End User License Agreement:** If you use ZeroStake on iOS, your license to the app is governed by [Apple's Standard End User License Agreement](https://www.apple.com/legal/internet-services/itunes/dev/stdeula/). These Terms still explain ZeroStake's Pro plans, support, simulator rules, and privacy practices. #### 1\. What ZeroStake Is ZeroStake is a **virtual trading simulation** designed for educational and entertainment purposes. All trades, funds, profits, losses, and portfolio values within the app are entirely fictional. **No real money, real securities, or real financial instruments are involved at any point.** ZeroStake is **not** a stockbroker, financial advisor, investment platform, or trading terminal. Nothing in the app should be interpreted as financial advice. Any decisions you make in real markets based on your experience with ZeroStake are entirely your own responsibility. ##### Educational Simulation ZeroStake does not execute real securities transactions or accept money for investment. Simulated trading results may differ substantially from live-market results because of liquidity, slippage, execution, taxes, transaction costs, and other market conditions. ZeroStake does not guarantee returns or improved trading performance. ZeroStake is not registered with SEBI as a stock broker, Investment Adviser, or Research Analyst and does not provide investment advice or securities recommendations. ##### Simulated Stop-Loss and Target Execution Within the App, a stop-loss placed through the regular order flow or the after-market order (AMO) flow operates as a **Stop Loss-Market (SL-M)** order. When its trigger is reached, the App executes it using market-style simulation at the then-current simulated price. The trigger price activates the order; it is not a guaranteed execution price. The simulated execution may therefore be at the trigger, better than the trigger, or worse than the trigger. An AMO remains held until its applicable market session becomes eligible and then follows the same execution rule. A target configured to execute at market operates as **Target-Market (TGT-M)**. In the App it is executed using the trigger-crossing simulated price. In a real market, a market order released after a target trigger can execute worse than the target because the available market price may change before the order is matched. Within the App, separate trigger and limit prices for a protective exit are available only through the **Good Till Triggered (GTT)** order flow when **Limit** is selected for that exit. These are simulated **Stop Loss-Limit (SL-L)** and **Target-Limit (TGT-L)** orders. Reaching the trigger places a simulated limit order at the separately selected limit price; it does not execute the order as a market order or replace the selected limit with the trigger price. A sell limit executes only at the limit price or higher, and a buy limit executes only at the limit price or lower. If no qualifying simulated price is available, the order remains pending and may later lapse, expire, or be cancelled under the App's applicable rules. Selecting **Market** for a GTT exit instead uses SL-M or TGT-M behavior. ZeroStake evaluates these orders using market-data ticks or last traded price (LTP). It does not reproduce exchange order-book depth, bid-ask spread, queue priority, available liquidity, partial fills, or exchange matching. The simulation is therefore not a one-to-one reproduction of execution on a real exchange. #### 2\. Who This App Is For ZeroStake targets users aged **18 and above**. By using the app, you acknowledge that you understand the virtual and simulated nature of the platform and that no real financial transactions take place. #### 3\. Your Account When you sign in, you create an account linked to your selected sign-in provider. You are responsible for maintaining the security of your account. Please don't share your login with others. Backups are created only when you use **Backup Now**. Before reinstalling the app, clearing app data, or switching devices, create a backup from the **Tools** section first. To reduce sync conflicts, sign out on one device before signing in on another. We may not be able to restore data that was not backed up. We reserve the right to suspend or terminate accounts that violate these terms, misuse the platform, or engage in any activity we consider harmful to the service or its users. #### 4\. Free & Pro Plans ZeroStake offers a **free version** with limited access to the virtual trading experience. The App shows the features and limits available to your account before you use them. An active **Pro plan** unlocks additional premium features as described on the "Upgrade to Pro" screen within the App. Available plans may vary by app store, device, account and time. The purchase screen shows the plans currently available to you and identifies each plan as recurring or non-recurring before purchase. Any “up to 12× faster price updates” claim describes the maximum relative update frequency available with Pro. Actual update frequency varies by scrip and its volatility, and a constant 12× rate is not guaranteed. Pro access lasts until the end of the plan term confirmed by the App or app store. A recurring plan renews automatically unless cancelled. Cancelling normally stops the next renewal while Pro access continues until the end of the current paid or trial period, subject to the app store's cancellation and refund rules. A non-recurring plan ends after its displayed duration and does not renew. When Pro access ends, the account returns to the free plan, Pro features become unavailable, and virtual trading funds are reset to the standard free-plan baseline balance. If an account exceeds a free-plan portfolio limit when Pro ends, its existing holdings and positions are not closed solely because of that limit. Orders that would introduce another active symbol may be rejected until the account is below the applicable free-plan limit. ##### Other Pro Capacity and Expiry Effects 1. Pro users can set custom virtual funds from ₹10 up to ₹10,00,00,000 (₹10 crore). Upgrading does not automatically set the account balance to ₹10 crore. 2. Pro supports up to ten (10) watchlists with up to twenty (20) stocks in each watchlist. Free supports one (1) watchlist with up to five (5) stocks. 3. When Pro ends, watchlist data is permanently reduced to the first watchlist and the first five stocks in that watchlist. Other watchlists and stocks removed by this reduction may not be recoverable. 4. Chart-drawing storage limits depend on the chart experience. Free currently stores drawings for up to five (5) or ten (10) symbols or chart URLs, while Pro stores drawings for up to ten (10) or twenty (20). When Pro ends, saved drawings above the applicable free limit may be permanently removed, generally retaining the most recently saved entries. ##### Daily Order Allowances Free accounts receive the daily order allowance displayed in the App for that account and day. The standard free allowance is three (3) orders per day. Some accounts may receive a different displayed allowance or earn additional bonus orders by watching eligible advertisements. Where the phrase “Unlimited Orders Per Day” appears, it means only that the App does not impose a numerical daily order-count quota while the user’s Pro plan is active. It does not mean unlimited pending orders, AMO orders, GTT triggers, active holdings, active positions, order size or volume, or guaranteed order acceptance or execution. ##### Active Portfolio and Pending-Order Limits The following limits apply at one time: 1. A free account may maintain up to thirty (30) unique active holdings. 2. A free account may separately maintain up to thirty (30) unique active positions. 3. A Pro account may maintain up to one hundred (100) unique active holdings. 4. A Pro account may separately maintain up to one hundred (100) unique active positions. 5. A Pro account may have up to twenty (20) regular pending orders. 6. A Pro account may separately have up to twenty (20) after-market orders (AMO). 7. An account with access to Good Till Triggered (GTT) orders may separately have up to twenty (20) active GTT triggers. Each standing trigger, including a dormant protective trigger, counts separately, so one GTT setup may use more than one GTT slot. 8. An “Active Holding” means a distinct delivery-trading symbol with a non-zero, unclosed quantity. 9. An “Active Position” means a distinct symbol classified by the App as a position, including applicable intraday or derivatives positions, with a non-zero, unclosed quantity. 10. Multiple trades involving the same already-active symbol count as one active holding or position. 11. When the applicable limit is reached, an order that would introduce an additional active symbol will be rejected until an existing holding or position in that category is fully exited or closed. Orders that add to, reduce, or exit an already-active symbol may remain permitted. The regular pending-order, AMO and GTT limits are separate simultaneous limits, not daily or lifetime limits. A slot becomes available when an order or trigger is no longer pending or active. All orders remain subject to available virtual funds or margin, instrument eligibility, market conditions and hours, risk-management controls, technical availability, and other restrictions disclosed within the App. #### 5\. Purchases & Refunds ##### Paying Is Your Choice ZeroStake has a free plan with no time limit. The free plan does not need a card, a payment method or a trial. You never have to pay to keep using the App. Pro is optional. We recommend that you use the free plan first, so you can decide if Pro is right for you before you buy. ##### How You Pay - You can buy Pro inside the App, through Google Play on Android or the App Store on iOS. You can also buy Pro on zerostake.app, where Razorpay takes the payment by UPI, card or net banking. We do not take payment anywhere else, and we never see or store your card or bank details. - Before you pay, the purchase screen shows the price, the plan length, any trial, whether the plan renews, and the features it includes. You pay only when you confirm the purchase in the store or in Razorpay Checkout. - A recurring plan renews automatically at the end of each period until you cancel it. A non-recurring plan charges once for the displayed duration and does not renew. - On zerostake.app, the monthly plan renews every month until you cancel it. The year plan charges once and does not renew. - If a plan includes a free trial, the store tells you the date the trial ends. The first charge happens on that date unless you cancel before it. ##### How to Cancel You can cancel a recurring store plan at any time, with no fee, in your store subscription settings: - **Android:** Google Play app > profile icon > Payments & subscriptions > Subscriptions > **Virtual Trading App India 2026** (or **ZeroStake - Virtual Trading**) > Cancel. - **iOS:** Settings > your name > Subscriptions > **Virtual Trading India** (or **ZeroStake - Virtual Trading**) > Cancel Subscription. If you bought the monthly plan on zerostake.app, you can cancel it in one of these ways: - **In the App on Android:** Tools > the Pro card > **Cancel auto-renew**. - **UPI auto-pay:** in your UPI app. - **Card:** through your bank. - **By email:** write to [support@zerostake.in](mailto:support@zerostake.in). Deleting the App does not cancel a subscription. When you cancel, you are not charged again, and Pro stays active until the end of the period you already paid for. ##### No Refunds Because the free plan lets you try ZeroStake before you pay, **all Pro purchases are final and we do not offer refunds**. This includes refunds for a change of mind, for unused time in a plan, for a partial period after you cancel, and for a renewal that you did not cancel in time. This rule also applies to Pro that you buy on zerostake.app. Google Play and the App Store run their own refund processes, and they may refund a purchase under their own policies. Those decisions belong to the store, not to us. If a store refunds a purchase, Pro access for that purchase ends. If you paid and did not get Pro, or you were charged twice, first tap **Restore Purchases** on the Pro screen in the App. This also applies to a purchase on zerostake.app. If that does not fix it, email [support@zerostake.in](mailto:support@zerostake.in) with your store order ID. For a purchase on zerostake.app, send the purchase ID that starts with ZSW- and the email of your account. We will restore your access or help you get the charge corrected through the store or Razorpay. Nothing in this section limits any right you have under the Consumer Protection Act, 2019 or other applicable law. ##### Price and Plan Changes We may change the price or features of Pro for future purchases. A change does not affect a period you already paid for. If the renewal price of your plan in the App goes up, the store tells you before the change applies. You can cancel before you pay the new price. On zerostake.app, the page shows the price before you pay. A running monthly plan on zerostake.app keeps its price. A new price applies only to a new purchase. #### 6\. Things You Must Not Do To keep ZeroStake fair and safe for everyone, you agree not to: - **Reverse engineer, decompile, disassemble, or modify** the app or any part of it. - **Distribute, share, or make available** modified, cracked, patched, or pirated versions of the app. This may result in account suspension, loss of access, and legal action where appropriate. - **Circumvent** any security measures, license checks, Pro-plan verification, or feature restrictions. - **Use bots, scripts, or automated tools** to interact with the app or its services. - **Impersonate** ZeroStake, its team, or any of its representatives. - **Attempt to disrupt** the app's infrastructure, servers, or services in any way. #### 7\. Beware of Impostors Let us be clear about what we do and don't offer: - ZeroStake **does not provide** paid courses, mentorship programs, trading tips, advisory services, or any offerings outside of the app itself. - If anyone contacts you claiming to represent ZeroStake and offering such services, **they are not affiliated with us**. Please do not engage with them. - Our **only paid offering** is the Pro plan for the App. - We take payment only in Google Play, the App Store, and on zerostake.app through Razorpay. Outside Razorpay Checkout on zerostake.app, we never ask you to send money to a UPI ID, through a QR code or by bank transfer. #### 8\. Market Data Any market data, stock prices, or financial information displayed within the app is intended solely for the purpose of simulation. It may not reflect real-time market conditions and should **never** be relied upon for actual trading or investment decisions. #### 9\. Intellectual Property All content within ZeroStake (including the code, design, user interface, graphics, logos, and branding) is the intellectual property of ZeroStake and is protected by applicable laws. Except for a limited, revocable, non-transferable right to use ZeroStake in accordance with these Terms, all rights in the app and its content remain the property of ZeroStake. #### 10\. No Warranties ZeroStake is provided **"as is"** and **"as available"**, without any warranties of any kind, whether express or implied. We do not guarantee that: - The app will be available at all times or free from errors. - The simulated data will be accurate or mirror real market conditions. - Your virtual trading performance will reflect or predict real-world trading outcomes. #### 11\. Limitation of Liability To the fullest extent permitted by law: - ZeroStake shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the app. - We are not responsible for any real-world trading or financial decisions you make based on your experience with this simulation. - Our total liability, if any, shall not exceed the amount you have paid for Pro access in the twelve months preceding the claim. #### 12\. Termination We may suspend or terminate your access to ZeroStake at our discretion if we believe you have violated these terms. You may also choose to stop using the app and delete your account at any time through the app's settings or by contacting us. #### 13\. Governing Law These Terms of Service are governed by and construed in accordance with the laws of **India**. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in India. #### 14\. Severability If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. #### 15\. Changes to These Terms We may update these Terms of Service from time to time. The revised Terms will show an updated date, and we will provide notice of material changes where required by law. Continued use of the app after revised Terms take effect constitutes acceptance of those Terms, subject to applicable law. #### 16\. Get in Touch If you have any questions about these Terms of Service, feel free to reach out: [support@zerostake.in](mailto:support@zerostake.in) ##### In-App Support You can contact us from inside the App at **Tools > Contact Support**. This is the fastest way to get help. All support conversations must stay respectful and be about ZeroStake. We do not accept: - Threats of any kind, including threats of violence or harm to our team or anyone else. - Abusive, obscene, hateful or sexual language. - Harassment, repeated spam, or messages that have no relation to the App. **If you break these rules, we may permanently suspend your account without warning.** A suspended account loses access to the App, including any remaining Pro period, and that period is not refunded. We may also block your messages to support. In serious cases, such as threats of violence, extortion or fraud, we may also report the matter to the police or other relevant authorities and take legal action against you. For this, we may share your account details, support conversations and other relevant information, as described in our [Privacy Policy](https://zerostake.app/privacy/#pp-legal-disclosure). This rule is about how you speak to us. It does not stop you from making a complaint or using any legal right you have. ##### Grievance Officer If you have a complaint about the App, a purchase or your data, you can contact our CEO, who is also our Grievance Officer: - **Name:** Aryan Malik - **Designation:** CEO - **Email:** [aryan@zerostake.in](mailto:aryan@zerostake.in) We acknowledge each complaint within 48 hours and resolve it within one month from the day we receive it.